Frequent Asked Questions
Shipping Information
If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.
Turo247 is your trusted online marketplace that supports Nigerian entrepreneurs and we have many different sellers competing for business. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these 'third-party' sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.
Turo247 delivers products to customers all over Nigeria. Lagos 2-7, Abuja 3-9 & other states 4-10 days
Turo247 is a true online marketplace that empowers Nigerians across the country. This means that not all products on Konga are sold or delivered by Konga. In addition, Konga buyers and sellers are found in every state in Nigeria. Given the various factors involved (the time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.
Your order may be delivered by Turo247 xpress ltd, by other courier companies, or by the seller or the seller's agents, depending on whether the item was sold by Konga or a third-party seller and on the delivery method chosen by a third-party seller. You may be called prior to or on the same day as delivery to see if you are available to receive your order.
To track your order visit: turo247.com, or call us
We accept a variety of payment methods including:accepts payment through Mastercard, Visa cards, and bank transfers.
If you have been charged twice for the same order, you can contact Turo247 customer service for assistance in resolving the issue. They can be reached through the Live Chat.Please provide the following information to Turo247 customer service when reporting a double charge:• Your name and email address used to place the order.• Order number and date of purchase.• Details of the double charge (amount, date, and transaction number).Turo247 customer service will assist you in resolving the issue and arranging for a refund if applicable.
You can check the status of your payment by following these steps:Step 1: Go to the "Orders" section in your account dashboard.Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be "Confirmed."You will also receive a confirmation email from Turo247 after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact Turo247 customer service via our livechat.
